Frequently Asked Questions
Everything you need to know about shopping with Granotone
What are your shipping rates and delivery times?
We offer standard shipping on all orders, which typically takes 3-5 business days to arrive. Expedited shipping options are available at checkout, and shipping rates are calculated based on your delivery location and order weight.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Granotone accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.
Are your products covered by a warranty?
Yes, all Granotone products come with a standard 12-month manufacturer warranty that covers defects in materials and workmanship under normal use.
Can I change or cancel my order after it has been placed?
We process orders quickly, but we will do our best to accommodate changes. Please contact our customer service department within 2 hours of placing your order for any modifications or cancellations.